FAQ
Frequently Asked Questions
What types of lighting products do you offer?
We provide a wide range of lighting products including LED wall washers, tube lights, mesh screens, illuminated home décor items, and customised lighting solutions for commercial, residential, and creative applications.
Do you support custom lighting projects?
Yes. We specialise in customised lighting solutions. You may provide drawings, samples, or project requirements, and our engineering team will offer professional evaluation, prototyping, and tailored production.
What information do you need for a custom order?
To begin a custom project, please provide:
Product dimensions and structure
Application environment
Lighting effects or colour requirements
Material preferences
Quantity
Control system needs (DMX, RGB, smart control, etc.)
Deadline and project schedule
The more detailed your information, the quicker the evaluation.
Do you provide installation instructions?
Yes. We offer detailed installation guides, wiring diagrams, and controller manuals. Customised installation support can be provided for project-based orders.
Can you assist in developing new lighting concepts?
Absolutely. If you have an idea that hasn’t yet been realised, our engineering and R&D teams can help turn it into a functional, manufacturable lighting solution.
Can I order samples before placing a bulk order?
Absolutely. We encourage sample testing to confirm quality, structure, and lighting effect before moving into mass production. Sample fees may be refundable depending on your final order amount.
What is your lead time?
Lead times depend on product type and order quantity:
Standard products: 7–20 days
Customised products: 15–35 days
Urgent project orders may be arranged upon request.
Do your products meet international standards?
Yes. Our products are designed to meet international requirements such as CE, RoHS, and relevant safety standards for European and American markets. Additional certifications can be provided depending on project needs.
How do you handle after-sales service?
For any issue encountered during installation or use, we provide:
Technical guidance
Spare parts or replacements (depending on warranty terms)
Video or document support
Your satisfaction and project success are our priority.
HOW DO YOU ENSURE PRODUCT QUALITY?
Every product undergoes:
Raw material inspection
Production-line testing
Aging tests
Final quality inspection
Our QC team ensures every unit meets stability, safety, and performance standards before shipment.
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